CRM Sales Operations Supervisor

– Develops and updates technical specifications’ flyers for the model range to ensure that the sales channels and customers are getting the product information in its best layout & customers are full understanding for the product and getting the product information in its best layout based on brand CI.
– Issues product preparation in terms of flyers, brochures, and specs sheet upon approval in coordination with Commercial head.
– Provides any necessary data or reports to the sales team and other concerned stakeholders.
– Handles administrative duties for the sales department.
– Identify and develop new opportunities between current customers and new customers.
– Ensures effective Sales operation cycle (within Operations, Finance and Supply Chain departments) in terms of service level and quality monitoring.
– Follows up to ensure that all pre-requisites for delivering a sold product to the customer (including the invoicing) are fulfilled before the promised delivery date and provides progress reports to sales.
– Assists in the preparation of quotations / tender documents / contracts.
– Supports sales and marketing in collecting and distributing sales lead information.
– Updates all contact information for clients and makes sure that all the full data on system.
– Develops and updates technical specifications’ flyers for the model range to ensure that the sales channels and customers are getting the product information in its best layout & customers are full understanding for the product and getting the product information in its best layout based on brand CI.
– Issues product preparation in terms of flyers, brochures, and specs sheet upon approval in coordination with Commercial head.
– Provides any necessary data or reports to the sales team and other concerned stakeholders.
– Handles administrative duties for the sales department.
– Identify and develop new opportunities between current customers and new customers.
– Ensures effective Sales operation cycle (within Operations, Finance and Supply Chain departments) in terms of service level and quality monitoring.
– Follows up to ensure that all pre-requisites for delivering a sold product to the customer (including the invoicing) are fulfilled before the promised delivery date and provides progress reports to sales.
– Assists in the preparation of quotations / tender documents / contracts.
– Supports sales and marketing in collecting and distributing sales lead information.
– Updates all contact information for clients and makes sure that all the full data on system.
– Updates the customers file on the company shared folder by the scanned contract, Annexes, renewal, and any other documentation will be needed further.
– Manages customer complaints and ensures customer satisfaction is achieved at its highest levels.
– Deals with customer queries and complaints.
– Follows up with customers to make sure that they are satisfied with the services.
– Assist in the implementation of CRM strategy and develop best practice for process and related operational aspects.
– Ensure all channels of complaints are handled in a professional manner.
– Manage daily complaints & handle escalated cases.
– Implement mechanisms for tracking, handling, and escalating customer complaints.
– Identify and track KPIs for Customer Relations, and devise plans and initiatives for improvement.
-Generate reports on various CRM sales data, Analytics, and other data.
– Work closely with all departments to ensure the CRM works effectively for all aspects of the company.
– Improve customer service quality results by studying, evaluating, and re-designing processes, establishing and communicating service metrics.